Miro AI Companion

Miro AI Companion (“Miro”, “we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to safeguard it. By using Miro, you agree to the practices described in this policy.

1. Information We Collect

To deliver an intelligent, contextual conversational experience, Miro processes the following categories of data:

• Conversation content — the text inputs, prompts, and messages you exchange with the AI. This data is essential for generating relevant responses and maintaining continuity.
• Anonymized usage metrics — aggregated, non‑identifiable interaction patterns (e.g., feature engagement, session length) that help us improve performance, usability, and reliability.
• Technical device information — basic system metadata, including operating system version, device model, and app version, used exclusively for compatibility, crash analysis, and performance optimisation.

2. How We Use Your Information

All collected data is used strictly for the following business purposes:

• Service delivery — to generate real‑time, personalised AI responses and to maintain conversation context across sessions.
• Product improvement — to analyse aggregate usage trends, identify bugs, and enhance the overall user experience. This is performed on anonymised data sets.
• Technical support — to diagnose issues, respond to user inquiries, and ensure the stability and security of the application.
• Communications — to send service‑related notifications, updates, or security alerts, but only if you have expressly opted in to receive such communications.

3. Data Retention & Security

We retain conversation logs for a limited period, typically thirty (30) days, to enable continuous model refinement and to provide you with a seamless experience. After this period, data is either permanently deleted or irreversibly anonymised.

We implement industry‑standard technical and organisational safeguards — including encryption in transit and at rest, access controls, and secure infrastructure — to protect your information against unauthorised access, alteration, or loss.

4. Third‑Party Sharing & Disclosure

Miro does not sell, rent, trade, or otherwise share your personal data with third parties for marketing or advertising purposes. We may share anonymised, aggregated statistics with trusted partners for research or analytical purposes, but these do not contain any personally identifiable information.

We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Miro, our users, or the public.

5. Your Rights & Choices

We respect your control over your data. You have the following rights:

• Access — request a copy of the conversation data we hold about you.
• Deletion — request that we delete your data, subject to any legal or operational retention obligations.
• Opt‑out — you may disable anonymised analytics collection through your device settings, where such controls are provided.

To exercise any of these rights, please contact us using the details below. We will respond to all legitimate requests within a reasonable timeframe, typically within 48 hours.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to our support team. We are dedicated to addressing your inquiries promptly and transparently.